AJLIVIA Privacy Policy & Personal Data Protection Notice
Last Updated: 13/08/2026
AJLIVIA, operated by Blusafe Smart Home Product Solutions ("AJLIVIA", "we", "us" or "our"), respects your privacy and is committed to handling personal data responsibly.
This Privacy Policy and Personal Data Protection Notice explains how we collect, use, process, disclose, store and protect personal data when you visit our website, purchase our products, communicate with us, arrange delivery or installation, request after-sales service, or otherwise interact with AJLIVIA.
This notice is intended to be read in accordance with the Personal Data Protection Act 2010 (Act 709) and other applicable Malaysian requirements.
1. Personal Data We May Collect
Depending on how you interact with AJLIVIA, we may collect personal data including:
Full name;
Telephone or mobile number;
Email address;
Billing, delivery or installation address;
Order and transaction information;
Payment-related information;
Product model, serial number and warranty information;
Delivery and installation records;
Service, repair and maintenance records;
Communications with us through email, telephone, WhatsApp, social media or other channels;
Photographs or videos provided for installation, troubleshooting, warranty or service purposes;
Feedback, enquiries, reviews or complaints;
Information provided when participating in promotions, campaigns or surveys;
Website usage information such as IP address, browser type, device information, pages visited and similar technical information; and
Other information that you voluntarily provide to us.
Depending on the payment method selected, payment information may be collected or processed directly by third-party banks, payment gateways, instalment providers or other payment service providers.
AJLIVIA does not generally require sensitive personal data for ordinary product purchases. If sensitive personal data is provided or becomes reasonably necessary in a particular situation, it will be handled in accordance with applicable requirements.
2. How We Collect Personal Data
We may collect personal data:
directly from you when you place an order, create an account, submit an enquiry or contact us;
when you communicate with AJLIVIA through our website, WhatsApp, telephone, email or social media;
when delivery, installation, servicing or warranty work is carried out;
through authorised dealers, sales representatives or service representatives involved in your transaction;
from payment providers or transaction partners where necessary to confirm payment or process a transaction;
automatically through our website, cookies and similar technologies; and
from other lawful sources where reasonably necessary for our business operations.
Where you provide personal data relating to another person, such as a family member, recipient or installation contact, you are responsible for ensuring that you are authorised to provide that information to us.
3. Why We Use Your Personal Data
We may process personal data for purposes including:
processing and confirming orders;
processing payments and refunds;
arranging product delivery;
arranging installation appointments;
providing technical support and troubleshooting;
registering and administering product warranties;
providing repairs, maintenance and after-sales service;
responding to enquiries, complaints or requests;
verifying purchases and customer records;
communicating important information concerning an order, installation, product, warranty or service appointment;
managing returns, exchanges and refunds;
preventing fraud, misuse or unauthorised transactions;
maintaining internal business, accounting and transaction records;
improving our products, services, website and customer experience;
carrying out customer service and quality-control activities;
administering promotions, campaigns or customer programmes;
sending marketing or promotional communications where permitted;
complying with legal, regulatory, tax, accounting or other applicable requirements;
protecting the rights, property or legitimate interests of AJLIVIA, our customers and other parties; and
establishing, exercising or defending legal claims where reasonably necessary.
We will not intentionally use your personal data for purposes that are materially unrelated to the purposes for which it was collected without an appropriate basis or notification where required.
4. Information Required to Provide Our Services
Certain personal data is necessary for AJLIVIA to process an order or provide services.
For example, we may require your name, contact number, delivery or installation address and transaction information to complete an order, arrange delivery, carry out installation or provide warranty service.
If required information is not provided, we may be unable to:
process or fulfil your order;
arrange delivery or installation;
process a payment or refund;
register or verify a warranty;
provide repair or technical support; or
respond effectively to your request.
Information requested solely for optional marketing purposes is not required for you to purchase AJLIVIA products.
5. Marketing Communications
Where permitted, AJLIVIA may use your contact information to provide information about products, services, promotions, offers, campaigns or other AJLIVIA updates.
Marketing communications may be sent through channels such as:
email;
SMS;
WhatsApp;
telephone; or
other communication channels you have agreed to use with us.
You may request to stop receiving marketing communications at any time by:
using an available unsubscribe function;
replying to the relevant communication;
contacting AJLIVIA Customer Service; or
emailing us at the contact address stated below.
Opting out of marketing communications will not prevent AJLIVIA from sending communications reasonably necessary to process an existing order, arrange delivery or installation, provide warranty or after-sales service, respond to your request, or administer an existing customer relationship.
6. Who We May Share Personal Data With
AJLIVIA does not sell personal data as part of its ordinary business operations.
However, we may disclose or provide access to personal data where reasonably necessary to parties such as:
AJLIVIA employees and authorised personnel;
authorised dealers, sales representatives, installers and service representatives;
delivery, courier and logistics providers;
banks, payment gateways, instalment providers and payment service providers;
e-commerce platform, website hosting and technology service providers;
customer communication and support service providers;
data storage, cloud or IT service providers;
analytics, advertising or marketing service providers where applicable;
accountants, auditors, insurers, legal advisers and other professional advisers;
regulators, law-enforcement agencies, courts or government authorities where disclosure is required or permitted by law; and
other parties involved in a corporate transaction, restructuring or transfer of business where legally permitted and reasonably necessary.
Service providers receiving personal data on our behalf are expected to process such information only for the relevant purpose and to apply appropriate safeguards.
We will not intentionally disclose personal data to unrelated third parties for purposes inconsistent with this notice unless we have an appropriate legal basis or consent where required.
7. Third-Party Websites and Services
Our website may use or provide access to services operated by third parties, including payment providers, social media platforms, communication services or other external websites.
Where you access or use a third-party service, that service may collect and process information according to its own privacy practices.
AJLIVIA does not control the privacy practices of independent third-party websites or services and encourages customers to review the relevant privacy policies where appropriate.
8. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
operate essential website functions;
remember preferences;
maintain shopping-cart or session information;
understand website usage;
improve website performance and user experience;
measure marketing effectiveness; and
support relevant advertising or analytics where applicable.
Some cookies may be provided by third-party service providers used by our website.
You may be able to control or disable certain cookies through your browser or device settings. However, disabling certain cookies may affect the operation or functionality of parts of the website.
9. Cross-Border Processing and Storage
Some of AJLIVIA's service providers, technology systems, cloud services or other business partners may process or store data outside Malaysia.
Where personal data is transferred or made accessible outside Malaysia, AJLIVIA will take reasonable steps to ensure that the transfer is handled in accordance with applicable Malaysian data-protection requirements and appropriate safeguards.
10. Protection of Personal Data
AJLIVIA takes reasonable administrative, organisational and technical measures intended to protect personal data against:
unauthorised access;
misuse;
loss;
alteration;
disclosure; and
destruction.
Access to personal data is limited, where reasonably practicable, to persons who require the information for legitimate business purposes.
However, no method of electronic transmission, online communication or data storage can be guaranteed to be completely secure. AJLIVIA therefore cannot guarantee absolute security of information transmitted or stored electronically.
If a personal-data breach occurs, AJLIVIA will take reasonable steps to investigate, contain and address the incident and will make notifications where required under applicable law.
11. Retention of Personal Data
AJLIVIA will retain personal data only for as long as reasonably necessary for the purposes for which it was collected or for other legitimate business or legal purposes.
Retention periods may vary depending on:
the nature of the information;
the customer relationship;
warranty and service requirements;
accounting and transaction-record requirements;
fraud prevention;
dispute or claim management; and
applicable legal or regulatory requirements.
When personal data is no longer reasonably required, AJLIVIA may securely delete, destroy or anonymise it, subject to applicable requirements.
12. Accuracy of Personal Data
We take reasonable steps to maintain personal data that is accurate and up to date for the purposes for which it is used.
Customers are encouraged to inform AJLIVIA if their contact information, address or other relevant information changes.
AJLIVIA may request reasonable verification before making changes to customer information in order to protect against unauthorised access or modification.
13. Your Personal Data Rights
Subject to applicable law and any permitted exceptions, you may contact AJLIVIA to:
ask whether we hold or process your personal data;
request access to personal data held about you;
request correction of inaccurate or incomplete personal data;
withdraw consent where processing is based on consent;
request that we stop using your personal data for direct marketing;
raise questions or concerns regarding our processing of your personal data; or
exercise any other applicable personal-data rights available under Malaysian law.
Withdrawal of consent does not affect processing that took place before the withdrawal and may affect our ability to continue providing certain products or services where the relevant personal data is necessary for that purpose.
AJLIVIA may require reasonable identity verification before processing an access, correction or other privacy-related request.
Requests will be handled subject to applicable legal requirements and permitted limitations.
14. Children and Personal Data
AJLIVIA products and online purchasing services are primarily intended for adults who are able to enter into purchase transactions.
We do not intentionally request personal data from children where it is unnecessary for our business activities.
If a parent or legal guardian believes that a child has provided personal data to AJLIVIA without appropriate authorisation, they may contact us so that we can review the matter and take appropriate action.
15. Changes to This Privacy Policy
AJLIVIA may update this Privacy Policy and Personal Data Protection Notice from time to time to reflect changes in our business operations, website, technology, services or applicable requirements.
The updated version will be published on our website together with the revised Last Updated date.
Where a material change requires additional notice or consent under applicable law, AJLIVIA will take appropriate steps.
16. Contact Us
For questions about this Privacy Policy, requests concerning your personal data, or privacy-related enquiries, please contact:
AJLIVIA Customer Service / Privacy Matters
Email: ajlivia.my@gmail.com
Support Service Hotline: 017-339 9935
Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM, excluding Public Holidays
When contacting us regarding a personal-data request, please provide sufficient information for us to identify the relevant records and verify your identity where reasonably necessary.