AJLIVIA Terms & Conditions

Last Updated: 13/08/2026

Welcome to AJLIVIA.

These Terms & Conditions govern your use of the AJLIVIA website and the purchase, delivery, installation and use of AJLIVIA products and services.

AJLIVIA is operated by Blusafe Smart Home Product Solutions ("AJLIVIA", "we", "us" or "our").

By placing an order, purchasing a product or using our website, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.

These Terms & Conditions should be read together with our:

  • Return, Exchange, Refund & Warranty Policy;

  • Privacy Policy & Personal Data Protection Notice;

  • Delivery & Installation Policy, where applicable; and

  • any specific promotional, quotation or order terms communicated to you.

Nothing in these Terms & Conditions is intended to exclude or limit any rights that cannot lawfully be excluded or limited under applicable Malaysian law.

1. Eligibility to Purchase

By placing an order with AJLIVIA, you confirm that:

  • you have the legal capacity to enter into the transaction;

  • the information provided by you is accurate and complete;

  • you are authorised to use the selected payment method; and

  • where installation is required at a property that you do not own, you have obtained any necessary permission from the owner, landlord, management body or other relevant party.

AJLIVIA may request reasonable verification before processing an order where necessary for fraud prevention, payment verification, delivery or installation purposes.

2. Product Information

AJLIVIA aims to provide accurate product descriptions, specifications, images and other information on our website.

However:

  • product photographs may be for illustration and presentation purposes;

  • screen displays, lighting and photographic conditions may result in minor differences in colour or appearance;

  • packaging, accessories or minor design details may change from time to time;

  • product specifications may be updated or improved; and

  • actual product performance may depend on installation, incoming water supply, water pressure, electrical supply, plumbing configuration, environmental conditions and usage.

Any variation will not be treated as a product defect where the product supplied remains materially consistent with the product ordered and its stated specifications.

If a material specification changes after an order has been placed but before fulfilment, AJLIVIA will take reasonable steps to inform the customer where the change may materially affect the purchase.

3. Product Suitability

Customers are responsible for considering whether a product is suitable for their intended use and installation environment.

AJLIVIA may provide product information, recommendations or pre-purchase guidance based on information supplied by the customer.

Such guidance does not constitute a guarantee that every installation site will be suitable unless AJLIVIA has expressly confirmed suitability following an appropriate site assessment.

Water-system performance may be affected by factors outside the product itself, including:

  • incoming water pressure;

  • source-water conditions;

  • plumbing configuration;

  • electrical supply;

  • installation location;

  • ambient conditions; and

  • customer usage patterns.

AJLIVIA products and website information are not intended to provide medical advice or guarantee any particular health outcome.

4. Orders

Submitting an order through our website does not automatically mean that the order has been accepted.

An automated order acknowledgement or payment notification confirms that we have received the order but does not necessarily constitute final acceptance.

An order will generally be considered accepted when AJLIVIA confirms the order for fulfilment, dispatch, delivery or installation.

AJLIVIA may decline or cancel an order before fulfilment for reasonable reasons including:

  • product unavailability;

  • an obvious pricing or product-information error;

  • unsuccessful or reversed payment;

  • suspected fraudulent or unauthorised activity;

  • delivery limitations;

  • installation-site limitations;

  • inability to fulfil the order as described; or

  • other circumstances that reasonably prevent AJLIVIA from completing the transaction.

If AJLIVIA cancels an order after payment has been successfully received and no goods or services have been supplied, the amount received for the cancelled order will be refunded, subject to applicable payment-provider processing arrangements.

5. Pricing

Unless otherwise stated, prices shown on the AJLIVIA website are displayed in Malaysian Ringgit (RM).

The final amount payable will be shown or communicated before order confirmation and may include, where applicable:

  • product price;

  • delivery charges;

  • installation charges;

  • additional installation requirements;

  • applicable taxes or statutory charges; and

  • other charges accepted by the customer.

AJLIVIA may change prices at any time. A price change will not normally affect an order that has already been accepted, except in the case of an obvious error or where otherwise agreed with the customer.

6. Pricing and Website Errors

While AJLIVIA takes reasonable steps to ensure that website information and prices are accurate, administrative, technical or typographical errors may occasionally occur.

If a product is displayed at an obviously incorrect price or with materially incorrect information, AJLIVIA may suspend the affected order and contact the customer before fulfilment.

The customer may be offered the option to:

  • proceed at the correct price or based on the corrected information; or

  • cancel the affected order and receive a refund of the amount paid for that order.

AJLIVIA will not knowingly rely on this clause to avoid honouring a genuine advertised promotion or properly confirmed price.

7. Payment

Payment must be made using a payment method accepted by AJLIVIA.

Depending on the payment method, payment may be processed through a third-party bank, payment gateway, credit-card provider, instalment provider or other financial service provider.

Approval of financing, instalment plans or other credit arrangements is subject to the relevant provider's own eligibility requirements and terms.

AJLIVIA does not control:

  • credit or financing approval;

  • bank processing time;

  • card issuer decisions;

  • payment-provider service availability; or

  • fees independently imposed by a customer's bank or payment provider.

An order may be placed on hold until payment has been successfully authorised or received.

8. Promotions, Discounts and Complimentary Items

Promotions, packages, discounts, vouchers, free gifts and complimentary items are subject to the specific terms of the applicable promotion.

Unless otherwise stated:

  • promotions cannot be exchanged for cash;

  • promotions may be limited by period, product, quantity or availability;

  • multiple promotions may not be combined;

  • complimentary items are subject to availability; and

  • promotional eligibility may depend on successful completion of the qualifying purchase.

AJLIVIA may correct genuine administrative or technical errors relating to a promotion.

Where a purchase forming part of a package, bundle or promotion is voluntarily returned, the treatment of complimentary or bundled items will be governed by the AJLIVIA Return, Exchange, Refund & Warranty Policy.

9. Product Availability

All products and promotional items are subject to availability.

Where a product becomes unavailable after an order has been placed, AJLIVIA may contact the customer to offer:

  • a reasonable alternative;

  • a revised fulfilment date; or

  • cancellation and refund of the unavailable item.

AJLIVIA will not substitute a materially different product without the customer's agreement.

10. Delivery

Delivery dates and times provided by AJLIVIA are estimates unless expressly confirmed otherwise.

AJLIVIA will take reasonable steps to fulfil orders within the communicated timeframe, but delays may occur due to circumstances such as:

  • stock availability;

  • courier or logistics delays;

  • severe weather;

  • traffic or road restrictions;

  • access restrictions;

  • customer availability;

  • public emergencies;

  • supplier disruption; or

  • other circumstances outside AJLIVIA's reasonable control.

Customers are responsible for providing an accurate delivery address and reasonable access to the delivery location.

Additional delivery, redelivery or logistical charges may apply where additional costs arise because of:

  • an incorrect address provided by the customer;

  • unsuccessful delivery due to customer unavailability;

  • unusual access requirements; or

  • a customer-requested change in delivery arrangements.

Where applicable, such charges will be assessed based on the circumstances and communicated before the additional service is arranged.

This clause does not apply where additional delivery costs arise because of AJLIVIA's own error or where applicable law requires otherwise.

11. Installation

Some AJLIVIA products require installation.

Installation may be carried out by AJLIVIA or an authorised installation representative.

Standard installation is subject to reasonable site conditions.

Before installation, the customer is responsible for providing reasonable access to:

  • the installation location;

  • the relevant water supply;

  • plumbing connections;

  • electrical supply where required; and

  • other areas reasonably necessary to complete the installation.

The installation technician may assess the site before beginning work.

If the site is unsuitable or requires additional work, AJLIVIA may recommend that installation be postponed or that additional work be carried out before installation can proceed.

12. Non-Standard Installation and Additional Work

Standard product installation does not necessarily include unusual or additional works such as:

  • extensive additional piping;

  • relocation of existing plumbing;

  • major drilling or modification;

  • electrical modification;

  • concealed piping work;

  • cabinetry modification;

  • structural work;

  • specialised fittings or materials;

  • difficult-access installation;

  • additional manpower; or

  • other work outside the normal installation scope.

Where additional work is required, additional charges may apply.

Such charges may be assessed case-by-case based on factors including:

  • installation complexity;

  • location and travel distance;

  • materials required;

  • labour required;

  • access conditions; and

  • additional work requested by the customer.

Where reasonably practicable, the customer will be informed of additional charges before chargeable additional work is carried out.

The customer may decline additional work, but AJLIVIA may be unable to complete installation if the site cannot reasonably support the product without such work.

13. Property and Installation-Site Conditions

Customers should inform AJLIVIA or the installer of any known site condition that may affect installation, including concealed wiring, concealed piping, waterproofing, structural restrictions or building-management requirements.

AJLIVIA will take reasonable care during installation.

However, AJLIVIA will not be responsible for loss or damage arising from:

  • pre-existing defects;

  • concealed conditions that could not reasonably have been identified;

  • inaccurate or incomplete information provided by the customer;

  • unauthorised or unsuitable existing plumbing or electrical work; or

  • work performed by third parties,

except to the extent that the loss or damage was directly caused by AJLIVIA's negligence or where responsibility cannot lawfully be excluded.

14. Installation Appointments

Customers should provide reasonable notice if an installation appointment needs to be changed.

Where an installer has already travelled to the location or an appointment cannot proceed because:

  • the customer is unavailable;

  • access cannot be provided;

  • required approval has not been obtained; or

  • the site is not reasonably ready for installation,

a rescheduling, travel or service charge may apply.

Any applicable charge will be assessed based on the circumstances and communicated before a new chargeable appointment is arranged.

15. Customer Cancellation

Customers may contact AJLIVIA to request cancellation of an order that has not yet been delivered, installed or otherwise fulfilled.

Whether an order can be cancelled will depend on its processing status and the nature of the product.

Where permitted by law, reasonable non-recoverable costs may apply to a customer-requested cancellation involving:

  • a customised or special-order product;

  • completed delivery arrangements;

  • completed installation preparation;

  • third-party charges already incurred; or

  • other work specifically carried out for that order.

Where applicable, AJLIVIA will inform the customer of relevant cancellation costs before finalising the cancellation.

Cancellation following delivery or installation will be handled under the AJLIVIA Return, Exchange, Refund & Warranty Policy.

16. Returns, Exchanges, Refunds and Warranty

Returns, exchanges, refunds and warranty claims are governed by the current AJLIVIA Return, Exchange, Refund & Warranty Policy applicable to the relevant transaction.

AJLIVIA Smart Water Systems are currently covered by a 12-Month Limited Warranty, subject to the applicable warranty terms and exclusions.

The 7-Day Confidence Assurance is a separate voluntary return programme and does not replace the customer's rights concerning verified defective or incorrectly supplied products.

17. Ownership and Risk

Responsibility for the physical care of a product generally passes to the customer upon successful delivery or installation, as applicable.

Ownership of a product is subject to full payment of all amounts properly due for that product, except where otherwise required by applicable law or the relevant payment arrangement.

Nothing in this section affects rights or responsibilities relating to goods damaged before or during delivery or installation.

18. Product Use and Maintenance

Customers are responsible for using and maintaining AJLIVIA products according to the applicable product instructions.

Customers should not:

  • modify the product without authorisation;

  • dismantle components not intended for customer servicing;

  • use incompatible parts or consumables;

  • bypass safety functions;

  • use the product outside its intended operating conditions; or

  • permit unauthorised repair where this may affect product safety or operation.

Improper use, maintenance or unauthorised modification may affect warranty coverage where it causes or contributes to the reported fault.

19. Filter and Consumable Replacement

Filter cartridges, filter cores and other consumable components have a service life that may vary depending on:

  • water usage;

  • source-water conditions;

  • water quality;

  • operating environment; and

  • maintenance practices.

Any stated replacement interval is an expected or recommended interval unless expressly stated otherwise.

Customers are responsible for replacing consumables as reasonably required to maintain proper operation of the system.

20. Website Use

Customers may use the AJLIVIA website for lawful personal and commercial purchasing purposes.

Users must not:

  • interfere with the operation or security of the website;

  • attempt unauthorised access to website systems or accounts;

  • introduce malicious software or code;

  • use the website for fraudulent or unlawful activity;

  • impersonate another person;

  • scrape or systematically extract website content for unauthorised commercial use; or

  • misuse AJLIVIA intellectual property.

AJLIVIA may restrict access to the website where reasonably necessary to protect its systems, customers or business operations.

21. Intellectual Property

Unless otherwise stated, the AJLIVIA name, trademarks, logos, product materials, photographs, graphics, website content, product descriptions and other original materials displayed on the website are owned by or used under authority by AJLIVIA.

Such materials may not be copied, reproduced, modified, distributed, republished or used commercially without prior permission, except as permitted by law.

22. Customer Reviews and Submitted Content

If customers voluntarily provide reviews, testimonials, photographs, comments or other content for publication, AJLIVIA may request permission to use that content for reasonable business or marketing purposes.

AJLIVIA will not intentionally represent a customer's private communication as a public testimonial without appropriate permission.

Customers submitting content must ensure that they have the right to provide it and that it does not unlawfully infringe the rights of another person.

23. Third-Party Services and Links

The AJLIVIA website may contain links to or integrate services provided by third parties, including:

  • payment providers;

  • financing or instalment providers;

  • social-media platforms;

  • maps or communication services; and

  • other external services.

AJLIVIA is not responsible for the independent operation, content or policies of third-party services that are outside AJLIVIA's reasonable control.

Use of such services may also be subject to the third party's own terms and privacy policies.

24. Limitation of Responsibility

AJLIVIA will be responsible for its products and services in accordance with these Terms & Conditions, the applicable warranty terms and Malaysian law.

To the extent permitted by law, AJLIVIA will not be responsible for loss or damage that:

  • was not reasonably foreseeable from the relevant transaction;

  • results from customer misuse, neglect or unauthorised modification;

  • results from external plumbing, electrical or water-supply conditions;

  • results from the acts or omissions of independent third parties outside AJLIVIA's reasonable control;

  • results from inaccurate information supplied by the customer; or

  • is unrelated to any breach, fault or negligence by AJLIVIA.

Nothing in these Terms & Conditions excludes or limits liability where such liability cannot lawfully be excluded or limited.

25. Events Outside Our Reasonable Control

AJLIVIA will not be treated as having failed to perform an obligation solely because performance is delayed or prevented by circumstances outside our reasonable control.

Such circumstances may include:

  • natural disasters;

  • severe weather;

  • fire or flood;

  • epidemic or public-health restrictions;

  • government action;

  • transport interruption;

  • road closures;

  • utility interruption;

  • telecommunications or system outages;

  • supply-chain disruption;

  • labour disruption; or

  • other comparable events outside AJLIVIA's reasonable control.

AJLIVIA will take reasonable steps to resume affected services when reasonably practicable.

Where such an event materially prevents fulfilment of an order, AJLIVIA may discuss an alternative arrangement, revised schedule or refund as appropriate.

26. Communications

Customers agree that AJLIVIA may contact them using the contact details provided for matters reasonably connected with:

  • orders;

  • payments;

  • delivery;

  • installation;

  • warranty;

  • servicing;

  • product support;

  • returns or refunds; and

  • customer enquiries.

Marketing communications are handled separately in accordance with the AJLIVIA Privacy Policy & Personal Data Protection Notice.

Customers are responsible for ensuring that their contact information remains accurate.

27. Personal Data

Personal data collected in connection with website use, purchases, delivery, installation, warranty and customer support will be handled in accordance with the AJLIVIA Privacy Policy & Personal Data Protection Notice and applicable Malaysian data-protection requirements.

28. Changes to These Terms

AJLIVIA may update these Terms & Conditions from time to time to reflect changes in:

  • products;

  • services;

  • business operations;

  • website functionality; or

  • applicable requirements.

Changes will be published on the AJLIVIA website together with the revised Last Updated date.

Unless otherwise required by law, changes will not normally alter the agreed terms of an order already accepted before the updated Terms & Conditions took effect.

29. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

30. No Waiver

If AJLIVIA does not immediately enforce a provision of these Terms & Conditions in a particular situation, this does not automatically mean that AJLIVIA has permanently waived the right to rely on that provision in another appropriate situation.

31. Governing Law

These Terms & Conditions and transactions with AJLIVIA are governed by the laws of Malaysia.

Any dispute will be subject to the rights, remedies, courts, tribunals and other dispute-resolution procedures available under applicable Malaysian law.

Customers are encouraged to contact AJLIVIA Customer Service first if a concern arises so that we have an opportunity to review and, where reasonably possible, resolve the matter promptly.

32. Contact Us

For questions regarding these Terms & Conditions, orders, products or customer service, please contact:

AJLIVIA Customer Service

Email: ajlivia.my@gmail.com
Support Service Hotline: 017-339 9935
Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM, excluding Public Holidays